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June 2001 to Present
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Participated on DHAP's senior management team as department lead for Project Management and Enterprise Web Operations Support departments. Managed a post production support contract for a major automobile manufaturer to provide 24/7/365 monitoring and application support for four web environments in three physical locations. On several large software development projects, provided technical consulting services to client's web architecture division including architectural guidance, technical project management, system administration, release management, process development, and systems integration support. |
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October 1999 to March 2001
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Senior strategic consultant for a premier business strategy and technology solutions firm. Web development director for DiamondCluster's West Coast solutions delivery center. Designed and managed implementation of network operations center and technical infrastructure for 60-seat ecommerce development incubator. Evangelized best practices for web development based upon the Rational Unified Process (RUP). Solutions Center management tasks included providing strategic direction to development teams, project management, cost modeling and department budgeting, capacity planning, architectural design of development environment, and IT management. Strategic consulting tasks included client engagement management, technical project management, technical architecture development, user experience design, development of business requirements and functional specifications. |
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November 1998 to October 1999
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Professional services department director and strategic consultant for web engineering and open source software development company. Responsibilities included definition of product vision for the Locomotive enterprise web application server product; performance of requirements analysis, technical architecture design, web application and user experience design, functional specification development, and client management for several dotcom business implementations. Process development tasks included definition of client and development partner interface procedures, efficient engineering practices, software build and release procedures, documentation standards. Management tasks included directing a 10-person engineering team, performing technical project management, development of company vision and senior management strategy, definition of open source product strategy for the Locomotive enterprise web application server. Leverage was acquired by DiamondCluster in October 1999. |
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October 1997 to November 1998
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Technical lead on the Netscape Community Forums and Member Directory implementation team. Provided strategic direction, community design, and system integration for Netscape's large-scale online community services. Facilitated efficient and effective communication among the Netcenter management, creative design, network operations, and web development teams. |
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January to February 1998
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Acted as technical strategic consultant in the project definition, agency recruitment, and project kick-off phases for teenwire, an educational community-based web site for teens. |
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July to December 1997
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Participated as advisory member of senior management team. Advising member of product team managing the design and development of a suite of Internet-based knowledge management tools. |
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June to October 1997
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Performed technical assessment, defined requirements, and wrote specification for implementation of a large-scale global online community for UNESCO. Participated in site conceptualization as technical visionary. |
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October 1996 to May 1997
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Participated as member of senior management team. Managed technology department including engineering, quality assurance, and IT. Managed technology partner relationships. Performed business planning and analysis, created technology budgets and staffing projections, contributed technical vision to community development and facilitation process. Wrote technical specification for and managed implementation of online community site for IBM's 1997 Kasparov vs. Deep Blue Chess Rematch. |
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April to October 1996
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Developed and implemented the first quality assurance department for Netscape's web site. Developed department framework, hired QA staff, wrote test plans, set up and configured cross-platform testing lab and equipment, project managed test suites. |
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January 1995 to October 1996
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Designed, developed, and implemented Actuate's first web site. Designed and developed FrameMaker templates for technical documentation and training materials. |
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July 1991 to January 1996
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Redesigned company-wide information delivery infrastructure and enterprise-wide Intranet. Held chair position on Web Tools and Technology Task Force. Participated in creation of Borland's first web site. Designed, implemented, and maintained local Intranet server for the Technical Publications department. Standardized authoring and delivery processes for all printed documentation. Designed, implemented, and maintained structured print documentation system and converted existing documentation to the new system. Defined and documented authoring and information delivery processes for large workgroups. Provided development process and technical vision for the Technical Publications department. |
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June to August 1995
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Designed and implemented FrameMaker templates to facilitate electronic production of printed technical documentation. |
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April to May 1995
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Facilitated conversion of Netscape Navigator version 1.0 printed documentation to HTML for electronic delivery. |
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January 1989 to July 1991
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Participated as member of senior management team. Converted the in-house traditional publishing system to a fully electronic publishing production system. Managed and supervised production and editorial staff. Designed, implemented, and maintained advertising, circulation and distribution database systems. Commissioned writers, photographers, artists and illustrators. Produced and designed two full-color, bi-monthly magazines. Managed technical partner relationships. |
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January to July 1991
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Produced California Coastal Access Guide. |
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August 1989 to October 1990
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Produced Time Line 4.0 software documentation |
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March to August 1989
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Produced Paradox 3.0 software documentation |
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December 1986 to November 1988
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Produced technical manuals, newsletters, advertising materials, business forms, and academic publications in a desktop publishing environment. Developed document conversion macros. |